Refund policy

At Bpower, we want you to be fully satisfied with your purchase. If you are not completely happy with your order, we offer a straightforward refund process. Please review our refund policy below to understand how to return items, request a refund, and the conditions for exchanges. We aim to make your shopping experience as smooth and hassle-free as possible.
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Last updated: December 2024

1. General

2. Damages and Issues

3. Exchanges

4. European Union 14 day Cooling Off Period

5. Refunds

6. Return Process

7. Non-Refundable Items

7. Refund Exceptions

1. general

At Bpower, we value our customers and are committed to ensuring you are completely satisfied with your purchase. If for any reason you are not entirely happy with your order, we offer a 30-day return policy. This means you have 30 days from the date of receiving your items to request a return and receive a refund.

To be eligible for a return, the item must be in its original condition, unworn and unused, with all tags still attached, and in its original packaging. Additionally, a receipt or proof of purchase is required to initiate the return process. We ask that items are returned in the same condition in which they were received, so they can be processed smoothly.

To begin a return, please contact our customer service team at [YOUR EMAIL]. Once we receive your return request, we will review the details and provide you with a return shipping label along with clear instructions on how and where to send your package. Returns must be sent to the following address:
Bergamo, Italy - Casablanca, Morocco.

Please note that items sent back to us without prior authorization or a return request will not be accepted. To ensure a smooth and efficient return process, it is crucial that you contact us before sending any items back.

Should you have any questions or need assistance regarding the return process, feel free to contact us at Bpowerbio@gmail.com. Our team is ready to assist you with any queries to make your return as easy and hassle-free as possible.

2. damages and issues

At Bpower, we take great care in ensuring that your order reaches you in perfect condition. However, if you receive an item that is damaged, defective, or incorrect, we sincerely apologize for any inconvenience this may cause. We ask that you inspect your order immediately upon arrival. If there is any issue with the item, such as damage during shipping or receiving the wrong product, please contact us within 7 days of receiving your order to report the issue.

To assist with your return or exchange, please provide clear photographs of the damaged or incorrect item along with a brief description of the problem. Our customer service team will guide you through the process of returning the item, and if your claim is accepted, we will offer you a full refund or replacement at no additional cost. Return shipping for damaged or incorrect items will be covered by us.

We are committed to resolving any issues promptly and ensuring that your shopping experience with Bpower remains positive. Please don’t hesitate to reach out if you have any concerns regarding your order’s condition.

3. exchanges

At Bpower, we understand that sometimes an item may not be exactly what you expected, whether it’s the wrong size, color, or style. We offer a hassle-free exchange process to ensure you can find the perfect fit or style for your needs. If you wish to exchange an item, please contact our customer service team at costumer@bpowerbio.com within 30 days of receiving your order.

To be eligible for an exchange, the item must be in original condition, unworn, unused, with tags attached, and in its original packaging. Once your exchange request is confirmed, we’ll provide you with clear instructions on how to return the item to us. The item will then be processed and exchanged for the item of your choice, subject to availability.

Please note that exchange requests are subject to product availability. If the item you wish to exchange for is out of stock, we will offer you a store credit or refund, depending on your preference. The customer is responsible for the return shipping cost unless the item is damaged or incorrect.

For any questions regarding the exchange process, please feel free to reach out to us at Bpowerbio@gmail.com, and we’ll be happy to assist you.

4. european union 14 day cooling off period

In accordance with European Union regulations, customers located in the EU are entitled to a 14-day cooling-off period after receiving their order. This means that if you are an EU customer, you have 14 days from the date of receiving your items to return them for a full refund, without the need to provide any reason for your decision. The item must be in new, unused condition, with all original tags and packaging intact.

To exercise your right to a cooling-off period, please contact our customer service team at costumer@bpowerbio.com within 14 days of receiving your order. Once we receive your return request, we will provide instructions on how to return the item. The customer is responsible for the return shipping costs unless the item is damaged or faulty upon receipt.

Please note that the 14-day cooling-off period does not apply to certain products such as customized or sealed items that have been opened or used. For more information about returns or to request a refund, feel free to contact us.

5. refunds

At Bpower, we strive to ensure that you are completely satisfied with your purchase. If you are eligible for a refund based on our return, exchange, or cooling-off period policies, we will process your refund promptly. Once we receive the returned item and confirm that it meets the return requirements (unworn, unused, with tags, and in its original packaging), we will initiate the refund process.

Refunds will be issued to the original payment method used during the purchase. Please allow 5-10 business days for the refund to appear in your account, depending on your bank or payment provider. In some cases, if the item was paid via Cash on Delivery (COD), we will arrange for the refund to be issued via another method, such as a bank transfer or store credit.

Please note that shipping costs are non-refundable, and the customer is responsible for any return shipping fees, unless the item was damaged, faulty, or incorrect. If you have any questions regarding your refund, feel free to contact us at customer@bpowerbio.com, and our team will assist you.

6. return process

To initiate a return, please contact our customer service team at customer@bpowerbio.com within 30 days of receiving your order. After your return request is approved, you will receive detailed instructions on how to send the item back. Return shipping costs are the responsibility of the customer unless the item is damaged, defective, or incorrect. We recommend using a tracked shipping service to ensure your return arrives safely.

Refunds will be processed to the original payment method. Please note that shipping fees are non-refundable. Refunds typically take 5-10 business days to process, depending on your bank or payment provider. For orders paid via Cash on Delivery (COD), refunds will be issued via an alternative method such as a bank transfer or store credit.

6. non-refundable items

Certain items may not be eligible for a refund, including customized products, personalized items, intimate apparel, or final sale products. Please check the product description or our terms before purchasing.

7. refund exceptions:

In cases where the returned items are not in their original condition (e.g., opened, used, or damaged), we reserve the right to issue a partial refund or decline the refund request. We may also charge a restocking fee for returned items that do not meet our return criteria.

Once your return is processed, we will send you a confirmation email, and the refund will be issued. If you have any questions regarding your refund or return process, please reach out to us at customer@bpowerbio.com.