At Bpower, we are committed to ensuring that our customers are completely satisfied with their purchases. However, we understand that sometimes things don’t work out. If you're not happy with your order, we are happy to assist with returns and refunds, as long as certain conditions are met.
To be eligible for a refund, the item must be in its original, unworn, and unused condition, with all tags still attached. We ask that you contact our customer service team within 30 days of receiving your order if you'd like to request a return. Once we receive your request, we will provide you with the necessary return instructions. All returned items must be sent back in their original packaging. Please note that customized or sale items are non-refundable, and we are unable to accept returns for these products.
Once we receive your returned item and confirm it meets the return requirements, we will begin processing your refund. Refunds are issued to the original payment method and typically take 7-10 business days to process. Shipping fees are non-refundable unless the return is due to a fault or an incorrect item being shipped. In such cases, we will cover return shipping costs and offer either a full refund or a replacement.
If you receive a damaged, defective, or incorrect item, please notify us within 7 days of receiving your order. We will arrange for a return at no additional cost and ensure that the item is either replaced or refunded, depending on your preference. For exchanges, if you’d prefer a different size or color, simply follow the same return process, and once we receive the returned item, we’ll send the new one to you if available.
For international orders, please note that customers are responsible for return shipping costs unless the item is damaged or incorrect. We aim to make the return process as easy as possible, but kindly remember that customers must bear the responsibility for any customs duties, taxes, or other fees that may be applicable for international returns.
If you have any questions about your order, returns, or refunds, don’t hesitate to contact us. Our customer service team is here to help ensure that your experience with Bpower is a positive one.
